Last updated: 31.08.2026

This policy forms an integral part of the Terms and Conditions of neat-society.com, operated by MPR GROUP S.R.L., J26/970/2023, tax ID RO48381201, Str. Borzești no. 12/A, Târgu Mureș, Mureș County, Romania.

1. Where we deliver

We deliver within Romania only.

We do not deliver to PO boxes, to addresses outside our courier partners’ coverage, or outside Romania.

2. Order processing

2.1. Orders placed on working days before 2:00 PM are processed the same day. Orders placed after that time, at weekends or on public holidays are processed on the next working day.

2.2. Processing time (picking, packing and handover to the courier) is 1–2 working days from payment confirmation.

2.3. You will receive a shipping confirmation e-mail containing the tracking number and tracking link.

3. Delivery times

Times are estimates and run from the moment the parcel is handed to the courier. During busy periods (holidays, promotional campaigns) or in extreme weather, delivery may take longer.

The maximum legal delivery period is 30 calendar days from conclusion of the contract, unless otherwise agreed. If we cannot deliver within that period, we will tell you and refund all amounts paid without undue delay.

4. Delivery costs

For orders under RON 1,000 the standard delivery rate is RON 25. The final cost is calculated automatically at checkout, based on the number of items and the total weight of the parcel.

The exact delivery cost is shown in the basket before you complete your order.

5. Delivering alcohol. Age verification

⚠️ Parcels containing alcoholic beverages are handed over only to persons aged 18 or over.

5.1. The courier has the right and the obligation to ask for valid photo ID on delivery.

5.2. The parcel will not be handed over if: the recipient cannot prove they are 18 or over; the recipient refuses to show ID; or the recipient is visibly intoxicated.

5.3. We recommend a delivery address where an adult can receive the parcel in person. Locker/parcel-box delivery and leave-at-door delivery are not available for products containing alcohol.

5.4. If the parcel cannot be handed over for the reasons above, it is returned to us and the outbound and return shipping costs may be deducted from any refund.

6. Receiving your parcel

6.1. Please check the condition of the parcel in the presence of the courier, before signing for it.

6.2. If the packaging is visibly damaged, or you can see or hear that a bottle is broken, you have two options: refuse the parcel, or accept it and ask the courier to draw up a damage report at the point of delivery.

6.3. Claims for goods damaged in transit must be sent to contact@mprfamily.com within 24 hours of delivery, with photographs of the outer parcel, the inner packaging and the product. Without a damage report drawn up with the courier, claims are much harder to settle.

6.4. Missing items must be reported within the same period, with photographs of the opened parcel.

7. Orders not delivered due to the customer

If the recipient cannot be contacted, refuses delivery without justification, or the address provided is incorrect or incomplete, the parcel is returned to us. Refunds are issued once the parcel is received back at our warehouse, less the shipping costs actually incurred.

8. Packaging

Fragile products are packed with protective materials suitable for glass in transit. We use recyclable packaging wherever possible.

9. Contact

For anything delivery-related: MPR GROUP S.R.L. · contact@mprfamily.com · +40 730 711 870 Hours: Monday–Friday, 09:00–17:00 (EET)