Last updated: 31.08.2026

1. Who we are

The website neat-society.com (the "Site") is owned and operated by:

MPR GROUP S.R.L.

• Trade Register no.: J26/970/2023
• Tax identification number: RO48381201
• Registered office: Str. Borzești no. 12/A, Târgu Mureș, Mureș County, Romania
• E-mail: contact@mprfamily.com
• Phone: +40 730 711 870

referred to below as the "Seller", "NEAT Society", "we" or "us".

2. Definitions

Customer / Buyer – a natural person aged 18 or over, or a legal entity, who places an Order on the Site. Consumer – a natural person acting for purposes outside their trade, business, craft or profession. Order – the electronic document by which the Customer expresses the intention to purchase Products from the Site. Contract – the distance contract concluded between the Seller and the Customer, made up of the Order and these terms, confirmed by the shipping confirmation e-mail. Products – the goods offered for sale on the Site.

3. Acceptance of these terms

Using the Site and placing an Order mean that you have read and fully accept these Terms and Conditions, together with the Privacy Policy, the Delivery Policy and the Order Cancellation Policy. If you do not agree with them, please do not use the Site.

We may amend this document. The version that applies to an Order is the one published on the Site at the time the Order is placed.

4. Legal age. No sales to minors

⚠️ This Site sells alcoholic beverages. Selling and delivering alcoholic beverages to persons under the age of 18 is prohibited by law.

By placing an Order, the Customer declares on their own responsibility that they are at least 18 years old and that the Products are purchased for their own consumption or for persons of legal drinking age.

The Seller and/or the courier may request proof of identity on delivery and may refuse to hand over the parcel if:

• the recipient cannot prove they are at least 18 years old;
• the recipient is visibly intoxicated.

In these cases the Order is treated as refused, and the outbound and return shipping costs may be deducted from the amount refunded.

Excessive alcohol consumption seriously damages your health. Never drink and drive. Responsible drinking information: www.consuma-responsabil.ro.

5. Products, prices and availability

5.1. We make reasonable efforts to ensure that product descriptions, images and specifications are accurate. Images are for illustration only; packaging, labels or vintages may change at the producer's discretion.

5.2. Prices are shown in RON (Romanian lei) and include VAT in accordance with applicable tax law. Prices do not include delivery costs, which are displayed separately before the Order is completed.

5.3. All Products are offered subject to availability. Displaying a Product on the Site does not constitute a binding offer to sell.

5.4. Where there is an obvious pricing error (for example a price clearly disproportionate to the real value of the Product), we may cancel the Order, inform the Customer and refund in full any amounts paid.

6. Formation of the contract

6.1. Placing an Order triggers an automatic order acknowledgement e-mail. This is for information only and does not constitute acceptance of the Order.

6.2. The Contract is concluded when the Customer receives the shipping confirmation e-mail.

6.3. We may refuse an Order with reasons, in particular where: stock is unavailable; billing or delivery details are incomplete or incorrect; fraud is suspected; the Customer's age cannot be confirmed; or the Order is placed for resale purposes without prior agreement.

7. Payment

Payment can be made by: cash on delivery, bank transfer, online card payment via Netopia Payments, Apple Pay and Google Pay.

Card details are processed exclusively by the authorised payment processor over a secure connection. We do not store full card details.

Invoices are issued electronically and sent to the e-mail address provided by the Customer, in accordance with applicable law (including e-invoicing reporting obligations where these apply).

8. Delivery

Delivery terms, timescales and costs are set out in the Delivery Policy, which forms an integral part of this document.

9. Cancellation and right of withdrawal

The conditions for cancelling an Order and for exercising the statutory right of withdrawal, including the online withdrawal function provided under Article 11¹ of Romanian Government Emergency Ordinance no. 34/2014, are set out in the Order Cancellation Policy, which forms an integral part of this document.

10. Conformity of goods. Complaints

10.1. The Seller is liable for any lack of conformity of the Products under Law no. 140/2021 on the sale of goods and associated guarantees, and under any mandatory consumer protection rules applicable in the Customer's country of residence.

10.2. The Customer must check the integrity of the parcel in the presence of the courier. Visible damage to the packaging or broken bottles must be recorded in a damage report drawn up together with the courier at the time of delivery.

10.3. Complaints should be sent to contact@mprfamily.com, quoting the Order number and, where relevant, photographs of the Product and packaging. We respond within a maximum of 30 calendar days.

10.4. The following are not a lack of conformity: minor differences in label shade, normal organoleptic variation between batches, and damage caused by improper storage after delivery.

11. Intellectual property

All content on the Site — the NEAT Society trade marks, logo, texts, photographs, illustrations, stickers, structure and source code — belongs to the Seller or its partners and is protected by intellectual property law. Copying, reproducing, distributing or commercially exploiting this content without our prior written consent is prohibited.

Third-party trade marks shown on the Site (producers and importers of beverages) belong to their respective owners and are used solely to present the products offered for sale.

12. User accounts

The Customer is responsible for keeping their login details confidential and for all activity carried out through their account. We may suspend or close accounts used in breach of these terms or of the law.

13. Limitation of liability

We are not liable for: temporary interruptions of the Site for technical or maintenance reasons; damage resulting from improper use of the Products; or the content of third-party websites accessed via links on the Site.

Our liability shall not exceed the value of the Order that gave rise to the damage, except where the law provides otherwise. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence.

14. Force majeure

Neither party is liable for failure to perform its obligations where this is caused by an event of force majeure or an unforeseeable event, as defined by law. The affected party shall notify the other within 5 working days of the event occurring.

15. Personal data

How we process personal data is described in the Privacy Policy and the GDPR Policy available on the Site.

16. Disputes

16.1. We aim to settle any dispute amicably. Failing that, the courts at the Seller's registered office have jurisdiction, except where the law grants mandatory jurisdiction in favour of the Consumer.

16.2. Romanian National Authority for Consumer Protection (ANPC): www.anpc.ro

16.3. Alternative dispute resolution (ADR): through the ADR structure within ANPC — anpc.ro/ce-este-sal/

16.4. Online dispute resolution (ODR): the European Commission platform — ec.europa.eu/consumers/odr

16.5. These terms are governed by Romanian law. Consumers resident in another country retain the protection of any mandatory provisions of the law of that country.

17. Contact

MPR GROUP S.R.L. Str. Borzești no. 12/A, Târgu Mureș, Mureș County, Romania E-mail: contact@mprfamily.com · Phone: +40 730 711 870 Response hours: Monday–Friday, 09:00–17:00 (EET)